Update – Warranty Service Adjustment 6.1.2020
Thank you for your patience! We have begun lifting the suspension of non-emergency visits for most vendors. If you have provided Vanessa with a service request, she will be following up and scheduling appointments in the order they were received. If you have not, please email her your warranty request and she will email you an acknowledgement and get your appointment scheduled.
Update – Warranty Service Adjustment 3.16.2020
Thank you for your purchase of a new home. We are grateful for your business and now that you are living in your home, we want to continue providing you with an exceptional level of customer service.
With the emergence of the virus COVID 19 and the events surrounding it, we have had to reevaluate warranty service visits. For the protection of our homeowners, trade partners, and company personnel, we have made the decision to suspend non-emergency service visits for a period of 60 days, effective immediately.
We will still be accepting your service requests. We will be monitoring the situation closely and will update you on any changes to the length of this temporary moratorium. Once it is deemed safe to resume normal duties, you will be contacted to schedule pending and open service issues.
We will continue to respond to emergency issues, defined as—
- No heat
- No water
- No power
- Water leaks that require shutting off the water to the entire home
- Security issues, such as an exterior door lock that fails to function
If you are unclear as to whether your issue is an emergency, please call or email and we will be happy to assist you in making this determination.
We thank you for your understanding and patience during this unusual and difficult time.
We are proud of the quality design and construction of the new home we have built for you, and it is of paramount importance to us that our buyers be satisfied. After you have completed your Homeowner Orientation your contact with Caviness Land Development will be through our Warranty Department. This department is in charge of all repair-related matters. In order to ensure you receive a prompt response to your questions, we ask you to contact the Warranty Department with any questions or requests through the link on this page or by phone. A home is a unique product, one that requires your proper care and maintenance. Under the Caviness New Home Warranty Agreement, you are expected to prevent damage and ensure proper functioning of your home and its various systems. We encourage you to read the Home Warranty Manual.